Refund & Return Policy

Effective Date: July 31, 2026

At Glamflora, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing your order.

By purchasing from our website, you agree to the following terms.

1. Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) as our primary payment method.

Please inspect your package carefully at the time of delivery before accepting it.

2. Returns

Due to the nature of beauty, skincare, haircare, and personal care products, we do not accept returns of products that have been:

  • Opened
  • Used
  • Damaged after delivery
  • Tampered with by the customer

This policy helps maintain product hygiene, safety, and quality for all customers.

3. Refund Eligibility

Refunds are not available for products that have been opened or used.

Since Glamflora sells products supplied by trusted third-party manufacturers and suppliers, we are unable to accept refunds or exchanges once a product has been opened or used.

4. Damaged or Incorrect Products

If you receive:

  • The wrong product
  • A product that is damaged during shipping
  • A product with missing items

Please contact us within 24 hours of receiving your order and provide:

  • Your Order Number
  • Clear photos of the package and product
  • A brief description of the issue

After reviewing your claim, we may offer:

  • A replacement product (subject to availability), or
  • Another suitable resolution at our discretion.

5. Non-Refundable Items

Refunds or returns will not be accepted for:

  • Opened products
  • Used products
  • Products damaged due to misuse
  • Products showing signs of tampering
  • Change of mind after delivery
  • Allergic reactions or dissatisfaction with results, as individual results may vary

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped or handed over to the courier, it cannot be cancelled.

7. Delivery Issues

If your package is delayed due to courier services, weather conditions, public holidays, or circumstances beyond our control, Glamflora shall not be responsible for such delays.

8. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact our customer support using the contact information provided on our website.

Thank you for shopping with Glamflora.