Privacy Policy

Effective Date: July 31, 2026

At Glamflora ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Shipping Address
  • Billing Address (if applicable)
  • City and Postal Code
  • Order Details
  • Payment Method

Device Information

We may automatically collect information such as:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referral Source
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.
  • Deliver your purchased products.
  • Contact you regarding your order.
  • Respond to customer support requests.
  • Improve our website and shopping experience.
  • Detect and prevent fraud or unauthorized activity.
  • Send order updates and delivery notifications.
  • Provide promotional offers and marketing communications (only where permitted).
  • Comply with legal obligations.

3. Order Fulfillment

Glamflora is an online retailer that sources products from trusted third-party suppliers.

To complete your order, certain customer information (such as your name, phone number, and delivery address) may be shared with our trusted fulfillment partners, suppliers, or courier companies solely for the purpose of processing and delivering your order.

We only share the information necessary to fulfill your purchase.

4. Payment Information

For Cash on Delivery (COD) orders, we do not collect or store your payment card information.

If online payment methods become available in the future, payment transactions may be processed through secure third-party payment providers. We do not store complete payment card details on our servers.

5. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze website traffic.
  • Enhance your shopping experience.
  • Measure advertising performance.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or provide your contact information, we may send:

  • Promotional offers
  • Product launches
  • Special discounts
  • Seasonal campaigns
  • Order-related notifications

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties when necessary, including:

  • Courier and logistics companies
  • Order fulfillment partners
  • Third-party suppliers
  • Payment service providers
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Government authorities where required by law

All third parties are expected to use your information only for the services they provide to us.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Comply with legal obligations.
  • Resolve disputes.
  • Maintain business records.

When your information is no longer required, we will securely delete or anonymize it where reasonably possible.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where applicable.
  • Object to certain processing activities.

To exercise these rights, please contact us using the contact details available on our website.

11. Third-Party Services

Our website may use third-party services including:

  • Shopify
  • Payment providers
  • Courier companies
  • Google Analytics
  • Meta (Facebook & Instagram) advertising services
  • Email marketing platforms

These third parties have their own privacy policies governing how they collect and process information.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the contact information available on our website.

Thank you for trusting Glamflora. We are committed to protecting your privacy and providing a secure shopping experience.